Privacy Policy

"Personal information" refers to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel.
• Communications with us including the information you include in customer support inquiries.
• Device information including your device, browser, network connection, IP address, and other unique identifiers.
• Usage information including how and when you interact with the Services.

We may collect personal information from the following sources:

• Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services from your device when you use our products or services, including through cookies and similar technologies.
• From our service providers when we engage them to enable certain technology and they collect or process your personal information on our behalf.
• From our partners or other third parties.

Depending on how you interact with us, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. To process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a customized shopping experience.
• Marketing and Advertising. To send marketing communications by email, text, or postal mail, and to show you online advertisements based on items you've viewed or purchased.
• Security and Fraud Prevention. To authenticate your account, detect or investigate fraudulent or illegal activity, and secure our services.
• Communicating with You. To provide customer support and maintain our business relationship with you.
• Legal Reasons. To comply with applicable law, respond to legal process, or enforce our terms.

We may disclose your personal information to third parties in the following circumstances:

• With Shopify, vendors, and other third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide marketing services and advertise to you. Depending on where you reside, you may have a right to direct us not to share information for targeted advertising.
• When you direct, request, or consent to our disclosure of certain information to third parties (e.g. shipping partners, social media widgets, login integrations).
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect our rights and the rights of our users.

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy at privacy.shopify.com/en.

The Services may provide links to websites or platforms operated by third parties. If you follow links to sites not affiliated with us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Information you provide on public venues, including third-party social networking platforms, may be viewable by other users without limitation.

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce our policies.

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• Right to Access / Know. Request access to personal information we hold about you.
• Right to Delete. Request that we delete personal information we maintain about you.
• Right to Correct. Request that we correct inaccurate personal information.
• Right of Portability. Receive a copy of your personal information and request that we transfer it to a third party.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may opt out of the "sale" or "share" of your personal information.
• Managing Communication Preferences. You may opt out of promotional emails using the unsubscribe option in our emails. You may still receive non-promotional emails about your account or orders.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent where we rely on it. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing requests.

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

We may transfer, store, and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, unless the transfer is to a country determined to provide an adequate level of protection.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at simpliherbs@gmail.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.